Privacy policy

Last Updated: August 8, 2026

At Ardella Living, we respect your privacy and are committed to handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, communicate with us, or otherwise use our online store and related services.

This policy applies to information collected through the Ardella Living website and services operated through Shopify.

1. Information We Collect

Depending on how you interact with our store, we may collect personal information such as your name, billing and shipping address, email address, telephone number, order history, transaction information, customer-support communications, IP address, browser and device information, website activity, and cookie or analytics information.

When you make a purchase, payment information is generally processed securely by Shopify and/or authorized payment processors. Ardella Living does not intentionally store complete credit or debit card numbers on its own systems.

2. How We Use Your Information

We may use personal information to process and fulfill orders, confirm payments, arrange shipping, provide tracking information, communicate about purchases, handle returns and refunds, provide customer support, detect or prevent fraudulent activity, maintain account and transaction records, improve our website and services, understand website performance, comply with legal obligations, and send marketing communications where permitted.

We use personal information only for legitimate business purposes and in accordance with applicable law.

3. Shopify and Service Providers

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell products online.

To operate our business, we may disclose necessary information to service providers such as Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, customer-support providers, fraud-prevention services, marketing platforms, advertising partners, professional advisers, and technology providers.

These parties may process information only as necessary to provide their services, subject to their own privacy obligations and applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, keep shopping-cart functions working, measure website performance, understand visitor activity, prevent fraud, and support advertising or marketing.

You may be able to manage certain cookies through your browser settings or through cookie/privacy controls provided on our website.

Blocking certain cookies may affect some website features or functionality.

5. Advertising and Analytics

We may use analytics and advertising services to understand how visitors interact with Ardella Living and to improve our marketing.

Certain advertising partners may receive information such as device identifiers, IP address, browsing activity, or interactions with our website. Depending on applicable privacy law, some advertising-related disclosures may be considered a "sale" or "sharing" of personal information even when no money is exchanged for the information.

Where required by law, eligible customers may have the right to opt out of certain targeted advertising, sale, or sharing activities.

6. Email and Marketing Communications

If you subscribe to marketing communications or otherwise provide valid consent, we may send information about products, promotions, special offers, or Ardella Living updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message.

Even after unsubscribing from marketing messages, we may continue sending necessary transactional communications regarding orders, shipping, refunds, account security, or customer-service matters.

7. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate Ardella Living, fulfill customer orders, process payments, deliver products, provide customer support, maintain website functionality, prevent fraud, perform analytics, conduct lawful marketing, or comply with legal requirements.

We may also disclose information when required to respond to lawful requests from courts, regulators, government authorities, or law-enforcement agencies.

If Ardella Living is involved in a merger, acquisition, restructuring, financing, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors such as order fulfillment, customer-service requirements, accounting obligations, tax requirements, fraud prevention, dispute resolution, contractual obligations, and legal recordkeeping requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.

9. Data Security

Ardella Living uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials they use with our store.

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, portability, information about how your data is used, or withdrawal of consent where processing is based on consent.

In some jurisdictions, you may also have the right to opt out of certain targeted advertising or the sale or sharing of personal information.

To submit a privacy request, contact us at:

support@ardellaliving.com

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

11. Children's Privacy

Ardella Living is intended for general adult consumers and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to websites, apps, or services operated by third parties.

Ardella Living does not control those third parties and is not responsible for their privacy practices, security, policies, or content.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

13. International Processing

Although Ardella Living currently focuses on customers in the United States, some technology providers, payment processors, or service providers may process or store information in locations outside your state or country.

When information is transferred or processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, legal requirements, technology, or service providers.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this Privacy Policy periodically.