Refund policy

Effective Date: August 8, 2026

At Ardella Living, we want customers to feel confident when purchasing from our store. We offer a 30-day return policy for eligible products.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day return period may not be eligible for return unless required by applicable law.

Eligible Returns

To qualify for a return, the product should:

Be in its original condition
Be unused or reasonably unaltered from the condition in which it was received
Include original packaging and included accessories where reasonably possible
Include proof of purchase or an Ardella Living order number

Change-of-Mind / Buyer's Remorse Returns

We accept eligible returns when a customer changes their mind about a purchase, provided the return is requested within the 30-day return period and meets the conditions above.

Return Shipping Cost

For approved eligible returns, Ardella Living will cover the return shipping cost.

Where applicable, we will provide return instructions and/or a prepaid return shipping label.

Customers should not return products to our business address without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at:

support@ardellaliving.com

Please provide:

Your order number
A description of the problem
Photos of the product and packaging when applicable

We will review the issue and provide an appropriate resolution, which may include replacement, return, or refund.

Return Process

To request a return:

Email support@ardellaliving.com with your order number and return request.
Wait for return authorization and instructions from our customer support team.
Package the approved item securely.
Follow the return shipping instructions we provide.

Please do not send an unauthorized return.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 5 business days of approval.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original Shipping Charges

Because Ardella Living currently provides free standard U.S. shipping, there is generally no original standard shipping charge to refund.

Any optional expedited or premium shipping charges, if offered in the future, may be non-refundable unless the return results from an error by Ardella Living or otherwise required by law.